Terms and Conditions – Bukittag Singapore

1. General Use of Website

By using Bukittag Singapore, you agree to:

• Follow these Terms and Conditions.
• Periodically check for updates, as continued use of our site indicates acceptance of any changes.

If you do not agree with any terms, please stop using this website.

2. Natural Circumstances

Bukittag Singapore is not responsible for any loss or damage to orders caused by natural circumstances, including:

• Product damage by natural disaster or theft.
• Natural disasters, war, or other uncontrollable events.

Reporting:

• Report issues within 7 days of receiving your order via email / WhatsApp with your order number.
• Refunds or replacements will be issued after the return of affected items. Return labels will be provided.
• Refunds do not cover losses caused by natural circumstances.

3. Ordering Process

Placing Orders:

• Orders can be placed online, by phone, email, or WhatsApp.
• Payment must be completed at the time of order via Stripe, Visa, MasterCard, American Express, Discover, PayPal, and other supported methods.

Order Changes and Cancellations:

• Changes or cancellations are allowed within 12 hours of placing the order.
• Once production begins, changes cannot be made. Cancellation fees may apply.

Cancellation Fees:

• $20 for orders under $100.
• $10 for cancellations before production starts.
• Additional fees may apply depending on production progress.

4. Payments and Fees

• Customers are responsible for all third-party payment fees.
• Sales tax will be carried out by Bukittag Singapore.

5. Refunds and Returns

Refund Eligibility:

Refunds are not issued for:

• Customer errors (e.g., typos, incorrect logos, designs, colors, or photos).
• Production delays caused by shipping carriers.

Approved Refunds:

• Shipping fees will be refunded for late deliveries.
• Full or partial refunds require the return of products in original condition at the customer’s expense.

Reporting Issues:

• Concerns must be reported within 7 days of product receipt.
• Production costs are non-refundable.

6. Customization and Intellectual Property

Customer Responsibility:

By submitting artwork or content for custom promotional items, you confirm:

• You own or have permission to use all submitted materials.
• Submitted content does not infringe any copyright or intellectual property rights.

Indemnification:

You agree to compensate Bukittag Singapore against any claims arising from the misuse or unauthorized use of submitted content.

7. Production and Artwork

Artwork Submission:

• Submit artwork when placing your order via website, email (sales@bukittag.sg), or WhatsApp.
• Approve proofs within 1 day for standard orders and 6 hours for rush orders.

Production Standards:

• Slight variations in color, size, or finish may occur due to production methods.
• Rush orders allow only 4 hours for proof revisions.

8. Shipping and Delivery

Shipping Guidelines:

• Delivery timelines start after artwork proof approval.
• Weekends are excluded from production and shipping estimates.
• Bukittag Singapore is not responsible for delays caused by carriers, customs, natural disasters, or wars.

Shipping Fees and Adjustments:

• Address changes after shipping: $10.
• Re-routing packages: $20.
• Customers are responsible for international customs duties and fees.
• Large or heavy items may incur additional shipping charges.

Glow-in-Dark Bands:

• Swirl and segmented styles may blend colors.
• Glow visibility varies by color; darker bands glow best.

9. Website Content and Copyright

• All website content, including images, text, and designs, is owned by Bukittag Singapore and protected by copyright laws.
• Content is for personal, non-commercial use only.

10. Limitations of Liability

Bukittag Singapore is not liable for:

• Delays caused by third-party shipping carriers.
• Variations in color, size, or finish due to production methods.