Shipping Policy – Bukittag Singapore

Company: Bukittag Industry Pte. Ltd.

UEN: 202548407E

Email / WhatsApp: sales@bukittag.sg • +65 8387 1020

At Bukittag Singapore, we aim to provide fast, reliable, and transparent shipping for all customised products, including lanyards, ID cards, collar pins, tote bags, patches, and corporate gifts. All orders follow a structured production and delivery workflow to ensure accuracy and timely completion.

1. Order Workflow & Lead Times (Singapore)

Because all items are custom-made, shipping timelines begin only after artwork approval.

Artwork & Digital Proofs: Sent within 24 hours (Mon–Fri)
Production Time: 6–8 working days after approval & payment
Rush Production: 3–5 working days (limited slots & surcharge apply)
Local Delivery: 1–2 working days via courier after production

Working days exclude Saturday, Sunday & Singapore public holidays. Large or complex and metal pin orders may require additional time; this will be confirmed before payment.

2. International Shipping

We ship worldwide through reliable courier partners such as DHL, UPS, and FedEx.

Transit Time: 3–8 working days to major cities
Shipping Rates: Based on destination, weight & volume
Duties & Taxes: Borne by the receiver
Documents Provided: Commercial invoice, HS codes, and split invoicing upon request

Customs delays differ by country and are outside our control.

3. Tracking & Delivery Updates

Once your parcel is dispatched, you will receive a tracking link via email or SMS/WhatsApp.

Missed delivery attempts (incorrect address or unavailable recipient) may incur re-delivery fees.
Please check packages upon arrival. If the carton shows visible damage, notify the courier immediately.

4. Address Changes & Split Shipments

Address updates must be submitted before artwork approval or within 12 hours after payment.
After dispatch, changes depend on courier policies and may incur additional charges.
To meet urgent deadlines, BukitTag may split your order into multiple shipments at no extra cost. Separate tracking IDs will be provided.

5. Lost, Delayed, or Damaged Parcels

Damaged Parcels

Report within 48 hours of delivery with photos of:

Outer packaging
Shipping label
Damaged items

We will remake or replace the products where necessary.

Lost Parcels / No Tracking Movement

Singapore: No scans for 5 working days
International: No scans for 8 working days

We will file a claim and arrange a replacement or refund depending on courier investigation.
Risk of loss transfers once delivered to the address provided or when “Authority to Leave” (ATL) is requested.

6. Packaging & Sustainability Options

We use secure cartons and protective packaging designed for printed goods. Eco-friendly options such as recycled mailers and paper wraps are available upon request (surcharge may apply).